Platform description - ithikios - software de canal de denuncias

Ithikios platform overview

ithiki os is a solution to manage a complaints channel. The solution is made up of two main modules: the complaints channel and the back-office or management tool.

The complaints channel is the page accessed by users who wish to communicate a fact to the organization.

The management tool is the application accessed by the organization’s complaint managers and through which they act and communicate with the complainant.

The main functionality of each module is:

Whistleblower channel

Create a new communication
- Describe the facts in the greatest detail anonymously or identified
- Append information
- Establish an anonymous communication channel with the organization
- Obtain a certificate of presentation and resolution of the communication
Check the status of a communication
- Append information
- Establish an anonymous communication channel with the organization
Common questions
- Consult general doubts about the process

Management tool

Report channel configuration
Manage system users
Establish complaint management protocols
Communications management
- Establish an anonymous communication channel with the user
- Manage communication by the persons designated for this purpose
- Classification of resolutions
- Management of common responses
System usage reports and statistics

The simplest and most secure complaints channel manager.

Provide your customers with a complaint channel. Designed for lawyers and compliance consultants

Whistleblower channel

Management tool

The simplest and most secure complaints channel manager.

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