Integrating different reporting channels into one single channel

A whistleblowing channel, according to the law 2/2023 internal communication channel, allows to identify irregularities that are occurring in an organization. The need for a whistleblowing channel arises from different laws or regulations. Thus, a channel is necessary to comply with the equality law, for money laundering issues, to identify irregularities related to the code of ethics or to comply with criminal compliance. With the appearance in 2023 of the whistleblower defense law, the characteristics that the channels must have were defined and it is indicated in the same law that the internal information system, which is not the channel itself, should integrate all the whistleblowing channels of the organization. For this reason, it is a good time to integrate different whistleblower channels into a single channel.

We must differentiate the protocols and procedures for managing the channels of the channel itself. Each regulation and its corresponding channel may have different management procedures, for example in terms of deadlines or even whistleblower protection. It is therefore important, when implementing the channel, to be clear about what needs it responds to and what the corresponding protocols and procedures are.

How can we integrate the different channels?

The different channels can be integrated into a single internal information system, aggregating their information and indicators. However, if we rely on a computer application, it is possible to improve this integration and simplify the integrated management of the complaints channel.

If we are a group of companies, can we share the channel?

In Spain law 2/2023 allows channel sharing for the different companies of a group. In the original European directive this was not the case, but in the transposition it is an option. There are solutions that allow to integrate the channel, but giving a customization for each customer channel.

How does ithikios respond to channel integration?

ithikios, our whistleblower channel solution, allows you to integrate different channel needs in a flexible way. The platform has different ways of integration:

a) Create independent channels with the same solution but in different environments. The channel management users are shared, but the channels are managed independently.

b) Possibility of creating different groups of categories and categories, being able to define a centralized or distributed organization to manage each channel category, even with differentiated users according to the subsidiary.

c) Create different channel front-ends, for the same organization and different functionality or for different subsidiaries, sharing a single back-office or management tool with a matrix for assigning responsibilities.

In conclusion, it is important that you analyze the needs of your organization and assess how you should integrate the different channels into a single internal information system. If you have subsidiaries or different organizations managed by a single team, if you want the management to be centralized, but each channel to have its own image and texts, not just any reporting channel solution will do. Look for one that has this advanced functionality and allows you to manage communications as you need. From ithikios we offer a multi-channel and multi-organization solution, which can cover the needs of 95% of organizations.